Home » External Regulatory or Advocacy Agencies

Escalate your feedback or complaint

We will work closely with external investigative and regulatory bodies to review, investigate, and resolve issues and complaints, respectfully and confidentially. Here are the external regulatory or advocacy agencies who can help you.

The National Relay Service (NRS) is free* and confidential:

• Speak and Listen: 1300 555 727 
• Internet/captioned relay call: internet-relay.nrscall.gov.au
• SMS Relay: 0423 677 767
• TTY users: 133 677

*There’s no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS.

National

Aged Care Quality and Safety Commission
Phone: 1800 951 822
Website: https://www.agedcarequality.gov.au/

Australian Competition and Consumer Commission (ACCC)
Phone: 1300 302 502
Website: https://www.accc.gov.au/

Australian Human Rights Commission
Phone: 1300 369 711
Website: https://humanrights.gov.au/

Commonwealth Ombudsman
Phone: 1300 362 072
Website: https://www.ombudsman.gov.au/

Department of Social Services
Phone: 1300 653 227
Website: https://www.dss.gov.au/

National Disability Abuse and Neglect Hotline
Phone: 1800 880 052
Website: https://www.dss.gov.au/

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: https://www.ndiscommission.gov.au/

State-based

NSW Ombudsman
Phone: 1800 451 524
Website: www.ombo.nsw.gov.au/

QLD Ombudsman
Phone: 07 3005 7000
Website: www.ombudsman.qld.gov.au/

SA Ombudsman
Phone: 08 8226 8699
Website: https://www.ombudsman.sa.gov.au/

VIC Ombudsman
Phone: 1800 806 314
Website: https://www.ombudsman.vic.gov.au/

WA Ombudsman
Phone: 1800 117 000
Website: https://www.ombudsman.wa.gov.au/

Urgent Concerns

For immediate safety risks, contact emergency services (000)